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FAQ

Hotel Policies

How do I request an early check-in or late check-out?

A reservations agent can make note of your request for early check-in or late check-out at the time of booking. Guests can also inquire at the time of check-in. All requests are subject to hotel availability. Late check-out may incur a charge depending on time of departure.

What is your cancellation policy?

Cancellations must be made at least 72 hours prior to arrival to avoid a penalty charge of one night's room rate plus tax.

Is there an extra person charge for my room?

All room rates include two adults. Additional adults may be added, if the room capacity allows, for $25 per adult, per night, plus taxes and fees. Children 17 and under are free. Select larger room types accommodate additional adults at no extra charge.

Why is there a pre-authorization charge on my credit card?

Your credit card may be pre-authorized to confirm it is valid to hold the reservation. No money is taken from your credit card; however, it will show as a pending transaction. This authorization will last the length of your stay, and it may take up to five days after your departure to be released.

Does the hotel have a cot or crib for families travelling with children?

Cribs and playpens are available complimentary and can be requested at the time of check-in. Cots are also available for $20 plus taxes and fees per night.

Is there a minimum age requirement to reserve a hotel room?

Guests must be 18 years or older with a valid credit card at the time of check-in. Guests without a valid credit card who wish to pay in cash must be 21 years or older.

Making or Changing a Reservation

Is there a toll-free number to call to book over the phone?

Please call 1-800-420-6980 to speak directly with one of our in-house agents.

I'm having trouble booking online. Is there an in-house reservation number I can call to book?

Please call 1-800-420-6980 to speak directly with one of our agents.

When entering my credit card number online to book a reservation, is this a secure process?

Yes. For your safety, all personal information, including your credit card number, is secure.

How do I indicate a special request when booking my reservation?

Guests are welcome to share any special requests with the reservations agent at the time of booking. If booking online, requests can be added to the guest information form before finalizing the reservation.

Can I cancel or change a reservation once it is made?

Yes. You can cancel your reservation up to 72 hours before your arrival. You can also make changes within that same timeframe, but please note that rates may vary if your dates change. Some packages or special offers may have different cancellation policies, so we recommend reviewing the terms and conditions of your specific booking.

What happens if I forget to cancel my reservation?

Reservations not canceled 72 hours prior to arrival are subject to a charge of the first night's rate plus tax.

Area Information

What airports are nearby?

The Buffalo Niagara International Airport is approximately 39km (24 miles) away from the hotel. The Toronto Pearson International Airport is located approximately 121km (75 miles) away from the hotel.

What transportation methods are there to get around in Niagara Falls?

WEGO is a fully accessible shuttle service that picks up guests directly in front of the hotel and connects them to the Falls, Clifton Hill, the casinos, and more.

How close to the waterfalls is the hotel?

Our hotel is 100 yards from the brink of Niagara Falls. Guests can walk to the Falls in approximately ten minutes or use the Incline Railway located directly behind the hotel, which brings guests to the Canadian Horseshoe Falls.

When are the Falls illuminated?

The Falls are illuminated nightly at dusk, year-round.

Are there fireworks over Niagara Falls?

Yes, there are fireworks over Niagara Falls through the summer months and holidays. Check back soon for the full schedule!

Which border is closest to the hotel?

The Rainbow Bridge is the closest border crossing to the hotel, connecting Niagara Falls, Ontario to Niagara Falls, New York.

Hotel Information

What is check-in and check-out time?

Check-in is 4pm and check-out is 11am.

Does the hotel have a pool?

Yes, there is an indoor heated pool and two whirlpools on the 9th floor.

Is smoking permitted in the hotel?

No, our hotel is 100% smoke-free.

Is the hotel accessible and compliant?

Yes, our hotel is accessible. All parking, elevators and hotel access are fully accessible. Accessible rooms are also available with grab bars in shower and by toilet, lower peep hole, raised toilet seat, handheld shower and roll-in shower.

Does the hotel charge extra fees or a facility fee?

Yes, the hotel charges a 12% Daily Mandatory Charge.

Does the hotel charge a deposit for security or incidentals?

Yes, at the time of check-in, an additional authorization will be made on the credit card provided to cover a security deposit. Guests are required to leave a $200 deposit per night which will be returned at check-out.

Does the hotel allow outside food delivery from area restaurants?

Yes, you may provide food delivery services with your room number or instruct them to meet you in the lobby. The Front Desk will not provide food delivery services to your room.

Is there parking at the hotel?

Yes, the hotel offers an off-site park and ride service for $35 CDN, on-site self-parking for $70 CDN, and full valet service for $100 CDN. All parking options are charged per night, plus applicable taxes and fees.

Is the hotel pet-friendly?

No, the hotel is not pet-friendly. Service animals only.

Does the hotel arrange airport transfers or shuttles?

No, the hotel does not arrange airport transportation.

Does the hotel have Wi-Fi?

Yes, Wi-Fi is available in all rooms for a charge of $9.95 CA plus taxes and fees each day.

Is breakfast included?

Breakfast isn't included, but it's available at our on-site restaurant for an additional fee.

Is there a Business Centre?

Yes, our hotel offers complimentary access to computers and a printer. Open 24 hours a day for your convenience.

Guest Room Information

Does the room come with a safe?

Yes, all rooms come with a safe.

Is there a refrigerator in the room?

Yes, each room has a kitchenette complete with a mini fridge and coffee maker.

Are baby cribs or cots available if requested?

Cribs and playpens are available complimentary and can be requested at the time of check-in. Cots are also available for the cost of $20 plus taxes and fees per night.

Do any rooms have balconies?

No, none of our rooms have a balcony.